Oh hey, how does the shipping thing work?
All retail orders are processed and ship within 1-3 days, although we reserve the right to extend the processing time following sales or leading up to holidays.
Greeting cards and notepads are packaged in a clear cello sleeve and shipped in a flat mailer. Larger orders and wine bags are shipped either in a padded mailer or box. We pack and label everything carefully to ensure its safe arrival, but if our shipper screws up please contact us immediately at firstname.lastname@example.org. We will replace any lost items or refund any items no longer available.
Most items are shipped via Canada Post. Just like you, we're at the mercy of the postal system and cannot guarantee that your item will arrive within posted timelines. Consider upgrading your shipping options if you need something quick!
During peak mailing season, especially December-February, we recommend upgrading shipping on your order to include insurance and a tracking number.
Any duties or custom charges incurred are solely the responsibility of the purchaser.
What about returns?
Of course, we want you to be thrilled with your crazy good order, so if you're not send it back within 30 days. To be eligible for a return, your item must be unused and in the same condition and packaging in which you received it.
Once your return is received, we will send you an email to notify you that we have received your returned item. Once processed, a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Only regular priced items may be refunded, sale items cannot be refunded.
To return your product, mail to:
417 av Mousseau-Vermette | Dorval Quebec CA H9S0A3
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note that letterpress printed items are individually printed by hand and there may be slight variations in color and registration, especially in larger print areas.
We try to accurately represent color in all photos, but alas, some are much tricker than other (especially those shimmery metallics!) If you're unsure of an item, just ask!
How about an exchange?
We only replace items if they are defective or damaged. Send us an email at email@example.com and send your item to: 417 av Mousseau-Vermette | Dorval Quebec CA H9S0A3.
Do you do custom orders?
We've been designing and printing custom wedding, event and personal stationery for 12+ years. Contact us at firstname.lastname@example.org and we'll provide you with a quote.
It is possible to customize any of the items sold in our shop for minimum quantities of 50. Give us a shout and we'll let you know what can be done!
Keeping it private
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. No way, not ever.
We use a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.